bg.png

Partner with Solazu for tailored IT solutions that optimize your business.

Looking to Data Proof Your Business?

CS_Header.png

Explore how Solazu partners with businesses to deliver scalable solutions, enhance efficiency, and achieve growth.

Driving Innovation for Global Leaders

Case Studies

The bank encountered these key issues:<ul><li>Performance inconsistency: Managing hundreds of third-party call center agents made it challenging to ensure consistent service quality.</li><li>Opaque reporting: Traditional monthly reports lacked the granularity to assess individual agent contributions or measure the impact on customer satisfaction.</li><li>Unclear ROI validation: The client struggled to confirm whether the investment in outsourced services aligned with business objectives.</li></ul>

AI-Call-1.png

Challenges

A prominent banking institution partnered with Solazu to implement an AI-powered solution to evaluate outsourced call center agents. By leveraging AI, the bank gained clear insights into agent performance, enabling data-driven decisions to enhance team quality, customer satisfaction, and ROI.

AI-Call-Banner.png

ai-call-banner.png

Company

Industry

Solutions

<ul><li>Enhanced transparency: Provided a detailed evaluation of 200+ agents, uncovering individual strengths and weaknesses.</li><li>Improved team quality: The client replaced underperforming agents based on AI insights, significantly boosting call center efficiency.</li><li>Maximized ROI: Optimized resource allocation and improved customer satisfaction, driving greater returns on outsourcing investments.</li></ul>

AI-Call-3.png

Results

Solazu developed and deployed a comprehensive AI solution to address these challenges:<ul style="list-style-type:disc;"><li>Agent performance evaluation model: Leveraging call recordings, the AI assessed agents on: Communication effectiveness. Product and service knowledge. Customer satisfaction and problem resolution.</li><li>Behavioral analysis: AI detected key factors like tone, attitude, and adherence to service protocols, providing a holistic view of each agent’s performance.</li><li>Real-time insights: Enabled precise identification of high-performers and underperformers, delivering actionable recommendations for team optimization. &nbsp;</li></ul>

AI-Call-2.png

AI-Powered Call Agent Evaluation for the Banking Industry

Case Study: 

Looking to Enable AI for  Your Business?

When hiring new employees businesses often faced with these issues:<ul><li>Employers received thousands of CVs daily for various technical and non-technical roles. Manual screening consumed significant time and caused delays in the hiring process.</li><li>Outdated tools failed to effectively prioritize candidates with niche technical skills or relevant experience, resulting in suboptimal hires.</li><li>During peak recruitment seasons, increased server loads led to slowdowns and inconsistent system performance. &nbsp;</li></ul>

Data-CV-2.png

Fast-tracking Hiring Tool  is a tool designed to address challenges in quickly recruiting top-tier talent, enabling growing companies to adapt and thrive.


Data-CV-Tool-Banner.png

data-cv-tool-banner.png

<ul><li>Organizations reduced 30% time-to-hire and operational expenses by using serverless infrastructure and efficient data pipelines.</li><li>The tool facilitated seamless CV uploads and job matching, even during high traffic periods, ensuring real-time results. &nbsp;</li></ul>

Data-CV-3.png

To address these problems, the Fast-tracking Hiring Tool offers:<ul><li>The serverless architecture that allows automatic scaling during traffic spikes, ensuring consistent performance.</li><li>Automated CV processing where uploaded CVs are parsed in real-time using S3-triggered Lambda functions. Neural network embeddings calculate similarity and match scores, providing a precise ranking of candidates.</li><li>Efficient data management with anonymized CVs securely stored in S3 and Redis enabling rapid access for analytics and API requests. &nbsp;</li></ul>

Data-CV-02.png

Looking to Optimize your Business Cost?

The traditional analytic methods require:<ul><li>A large amount of time to analyze market trends and make accurate predictions.</li><li>Diverse and complex data, including technical charts, historical performance data, market sentiment and financial documents, all of which need to be analyzed.</li><li>The skill of identifying patterns in stock charts (such as candlestick patterns, moving averages, or support/resistance levels) that requires both experience and significant expertise. &nbsp;</li></ul>

Data-Stock-1.png

Real-time Stock Chart Analyst is a cutting-edge tool developed by Solazu to address the challenges faced by stock investors and analysts in making quick and informed investment decisions.

Data-Stock-Banner.png

data-stock-banner .png

<ul><li>On average, investors reduced analysis time by 75%, enabling them to focus on refining strategies, monitoring market conditions, or making additional trades.</li><li>By leveraging ML and AI to interpret charts, the tool removes human bias and error, allowing for data-driven, objective decisions. This improvement boosted the accuracy of trading decisions by 50%.</li><li>With the support of the tool’s automated chart pattern recognition and textual explanations, less experienced investors have gained greater confidence in their ability to make informed decisions. &nbsp;</li></ul>

Data-Stock-03.png

Solazu developed the tool to:<ul><li>Minimize the time and effort spent analyzing different types of data and converting them into actionable decisions.</li><li>Leverage vision-based LLMs to convert image patterns into descriptive text. &nbsp;</li></ul>

Data-Stock-2.png

The F&amp;B chain struggled with:<ul><li>Fluctuating call volumes: Peak times overwhelmed their human agents, leading to customer dissatisfaction due to long wait times.</li><li>Extensive product catalog: Training agents to master product details was time-intensive and often inconsistent.</li><li>Missed sales opportunities: Limited understanding of customer purchase history and behaviors hindered upselling efforts. &nbsp;</li></ul>

AI-Voice-1.png

A leading F&B chain faced challenges in managing inconsistent order volumes and training agents to handle complex product catalogs. Solazu developed an AI-powered Voice-to-Order solution to streamline operations and enhance customer satisfaction.

AI-Voice-Banner.png

ai-voice-banner.png

<ul><li>Improved efficiency: The AI agent handled a higher call volume without compromising accuracy.</li><li>Enhanced customer satisfaction: Reduced wait times and personalized product recommendations led to a significant boost in customer happiness.</li><li>Increased sales: By leveraging past customer data, the solution effectively upsold products, boosting revenue. &nbsp;</li></ul>

AI-Voice-3.png

Solazu implemented a custom-trained Large Language Model (LLM) solution, designed to:<ul><li>Automatically process and manage multiple orders simultaneously, eliminating wait times.</li><li>Leverage customer data to provide personalized recommendations and upsell relevant products.</li><li>Handle product inquiries with a level of expertise superior to new human agents. &nbsp;</li></ul>

AI-Voice-2.png

Case Study:

business-optimization-bg.png

We help you implement tailored optimization strategies to save time, reduce costs,  and streamline workflows for scalable growth.

Optimize Your Business, Maximize Your Growth

弊社は、貴社の時間を最大限に活用し、コストを削減し、成長を加速させるために、ワークフローの革新を実現する最適化戦略を提案し、確実に成果を導きます。

ビジネスを最適化し、成長を加速させる

We help you implement data-driven solutions to clean, organize, and analyze your data, turning insights into actionable strategies that drive growth.

Data Solutions

We help you implement AI-driven solutions to accelerate growth, optimize processes, and deliver measurable business outcomes.

AI Solutions

We help you implement tailored optimization strategies to save time, reduce costs, and streamline workflows for scalable growth.

Optimization Solutions

データを整理し、必要な情報を引き出して分析することで、ビジネスの成長につながる具体的な戦略を生み出します。

データ活用ソリューション

AI技術を活用してデータを分析し、成長を加速させる実践的な戦略をご提案します。

AI活用ソリューション

業務プロセスを効率化し、時間とコストを削減することで、持続可能な成長を加速します。

最適化ソリューション

これまでSolazuが開発・ご提供させていただいたカスタムAIの導入・活用事例をご紹介いたします。

開発事例

Streamline workflows and automate repetitive tasks to boost productivity and reduce operational overhead.

Process automation and optimization

Optimize your team’s time, talent, and tools to maximize output and drive more value from your existing resources.

Strategic resource management

Use advanced analytics to track and improve the performance of key processes, ensuring consistent results and data-driven decisions.

Performance monitoring and insights

0dcc15c872ec5058d08384a5234ce5e5.jpeg

Looking to Optimize  your Business Cost?

Identify and eliminate inefficiencies across your processes to save time and resources, empowering your team to focus on high-impact tasks.

Improve operational efficiency

Optimize workflows, resource allocation, and operational strategies to cut costs while maintaining the quality your customers expect.


Reduce costs without compromising quality

Build a lean, agile business structure that adapts quickly to market changes and positions your company for long-term success.

Achieve scalable growth

実績紹介

ワークフローを効率化し、繰り返し作業を自動化して、生産性を向上させ、運用のオーバーヘッドを削減します。

プロセスの自動化と最適化

チームの時間、才能、ツールを最適化し、成果を最大化し、既存のリソースからより多くの価値を引き出します。

戦略的リソース管理

高度な分析を活用して、重要なプロセスのパフォーマンスを追跡し改善し、一貫した結果とデータ駆動型の意思決定を確保します。

パフォーマンスの監視とインサイト

Solazuと提携して、ビジネスを最適化するためのカスタマイズされたITソリューションを導入しましょう。

ビジネスをデータで強化したいですか？

プロセスの無駄を減らし、時間とリソースを節約。チームが重要な仕事に集中できるようにサポートします。

業務効率の向上

業務の流れやリソース配分を見直し、コストを削減しながら、品質をしっかり維持します。

コスト削減と品質維持

市場の変化に素早く対応できる柔軟なビジネス構造を作り、長期的な成長を支援します。

Optimize Your Business, Maximize Your Growth

HERE'S HOW WE HELP YOU:

Improve operational efficiency

Reduce costs without compromising quality

Achieve scalable growth

OUR SERVICES

Process automation and optimization

Strategic resource management

Performance monitoring and insights

OUR CUSTOMER

OTHER SOLUTIONS

Data Solutions

AI Solutions

Optimization Solutions

Case Studies

Optimize Your Business, Maximize Your Growth

HERE'S HOW WE HELP YOU:

Improve operational efficiency

Reduce costs without compromising quality

Achieve scalable growth

OUR SERVICES

Process automation and optimization

Strategic resource management

Performance monitoring and insights

OUR CUSTOMER

OTHER SOLUTIONS

Data Solutions

AI Solutions

Optimization Solutions

Case Studies

Optimize Your Business, Maximize Your Growth

Achieve scalable growth