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Partner with Solazu for tailored IT solutions that optimize your business.

Looking to Data Proof Your Business?

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Explore how Solazu partners with businesses to deliver scalable solutions, enhance efficiency, and achieve growth.

Driving Innovation for Global Leaders

Case Studies

The bank encountered these key issues:<ul><li>Performance inconsistency: Managing hundreds of third-party call center agents made it challenging to ensure consistent service quality.</li><li>Opaque reporting: Traditional monthly reports lacked the granularity to assess individual agent contributions or measure the impact on customer satisfaction.</li><li>Unclear ROI validation: The client struggled to confirm whether the investment in outsourced services aligned with business objectives.</li></ul>

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Challenges

A prominent banking institution partnered with Solazu to implement an AI-powered solution to evaluate outsourced call center agents. By leveraging AI, the bank gained clear insights into agent performance, enabling data-driven decisions to enhance team quality, customer satisfaction, and ROI.

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Industry

Solutions

<ul><li>Enhanced transparency: Provided a detailed evaluation of 200+ agents, uncovering individual strengths and weaknesses.</li><li>Improved team quality: The client replaced underperforming agents based on AI insights, significantly boosting call center efficiency.</li><li>Maximized ROI: Optimized resource allocation and improved customer satisfaction, driving greater returns on outsourcing investments.</li></ul>

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Results

Solazu developed and deployed a comprehensive AI solution to address these challenges:<ul style="list-style-type:disc;"><li>Agent performance evaluation model: Leveraging call recordings, the AI assessed agents on: Communication effectiveness. Product and service knowledge. Customer satisfaction and problem resolution.</li><li>Behavioral analysis: AI detected key factors like tone, attitude, and adherence to service protocols, providing a holistic view of each agent’s performance.</li><li>Real-time insights: Enabled precise identification of high-performers and underperformers, delivering actionable recommendations for team optimization. &nbsp;</li></ul>

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AI-Powered Call Agent Evaluation for the Banking Industry

Case Study: 

Looking to Enable AI for  Your Business?

When hiring new employees businesses often faced with these issues:<ul><li>Employers received thousands of CVs daily for various technical and non-technical roles. Manual screening consumed significant time and caused delays in the hiring process.</li><li>Outdated tools failed to effectively prioritize candidates with niche technical skills or relevant experience, resulting in suboptimal hires.</li><li>During peak recruitment seasons, increased server loads led to slowdowns and inconsistent system performance. &nbsp;</li></ul>

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Fast-tracking Hiring Tool  is a tool designed to address challenges in quickly recruiting top-tier talent, enabling growing companies to adapt and thrive.


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<ul><li>Organizations reduced 30% time-to-hire and operational expenses by using serverless infrastructure and efficient data pipelines.</li><li>The tool facilitated seamless CV uploads and job matching, even during high traffic periods, ensuring real-time results. &nbsp;</li></ul>

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To address these problems, the Fast-tracking Hiring Tool offers:<ul><li>The serverless architecture that allows automatic scaling during traffic spikes, ensuring consistent performance.</li><li>Automated CV processing where uploaded CVs are parsed in real-time using S3-triggered Lambda functions. Neural network embeddings calculate similarity and match scores, providing a precise ranking of candidates.</li><li>Efficient data management with anonymized CVs securely stored in S3 and Redis enabling rapid access for analytics and API requests. &nbsp;</li></ul>

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Looking to Optimize your Business Cost?

The traditional analytic methods require:<ul><li>A large amount of time to analyze market trends and make accurate predictions.</li><li>Diverse and complex data, including technical charts, historical performance data, market sentiment and financial documents, all of which need to be analyzed.</li><li>The skill of identifying patterns in stock charts (such as candlestick patterns, moving averages, or support/resistance levels) that requires both experience and significant expertise. &nbsp;</li></ul>

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Real-time Stock Chart Analyst is a cutting-edge tool developed by Solazu to address the challenges faced by stock investors and analysts in making quick and informed investment decisions.

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<ul><li>On average, investors reduced analysis time by 75%, enabling them to focus on refining strategies, monitoring market conditions, or making additional trades.</li><li>By leveraging ML and AI to interpret charts, the tool removes human bias and error, allowing for data-driven, objective decisions. This improvement boosted the accuracy of trading decisions by 50%.</li><li>With the support of the tool’s automated chart pattern recognition and textual explanations, less experienced investors have gained greater confidence in their ability to make informed decisions. &nbsp;</li></ul>

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Solazu developed the tool to:<ul><li>Minimize the time and effort spent analyzing different types of data and converting them into actionable decisions.</li><li>Leverage vision-based LLMs to convert image patterns into descriptive text. &nbsp;</li></ul>

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The F&amp;B chain struggled with:<ul><li>Fluctuating call volumes: Peak times overwhelmed their human agents, leading to customer dissatisfaction due to long wait times.</li><li>Extensive product catalog: Training agents to master product details was time-intensive and often inconsistent.</li><li>Missed sales opportunities: Limited understanding of customer purchase history and behaviors hindered upselling efforts. &nbsp;</li></ul>

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A leading F&B chain faced challenges in managing inconsistent order volumes and training agents to handle complex product catalogs. Solazu developed an AI-powered Voice-to-Order solution to streamline operations and enhance customer satisfaction.

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<ul><li>Improved efficiency: The AI agent handled a higher call volume without compromising accuracy.</li><li>Enhanced customer satisfaction: Reduced wait times and personalized product recommendations led to a significant boost in customer happiness.</li><li>Increased sales: By leveraging past customer data, the solution effectively upsold products, boosting revenue. &nbsp;</li></ul>

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Solazu implemented a custom-trained Large Language Model (LLM) solution, designed to:<ul><li>Automatically process and manage multiple orders simultaneously, eliminating wait times.</li><li>Leverage customer data to provide personalized recommendations and upsell relevant products.</li><li>Handle product inquiries with a level of expertise superior to new human agents. &nbsp;</li></ul>

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Case Study:

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We help you implement data-driven solutions to clean, organize, and analyze your data,  turning insights into actionable strategies that drive growth.

Transform your Data into Actions and Opportunities

データを整理・分析し、成長を促進する戦略に変えるためのデータ活用ソリューションを提供します。

データを行動に移し、新たなチャンスを生み出す

We help you implement data-driven solutions to clean, organize, and analyze your data, turning insights into actionable strategies that drive growth.

Data Solutions

We help you implement AI-driven solutions to accelerate growth, optimize processes, and deliver measurable business outcomes.

AI Solutions

We help you implement tailored optimization strategies to save time, reduce costs, and streamline workflows for scalable growth.

Optimization Solutions

データを整理し、必要な情報を引き出して分析することで、ビジネスの成長につながる具体的な戦略を生み出します。

データ活用ソリューション

AI技術を活用してデータを分析し、成長を加速させる実践的な戦略をご提案します。

AI活用ソリューション

業務プロセスを効率化し、時間とコストを削減することで、持続可能な成長を加速します。

最適化ソリューション

これまでSolazuが開発・ご提供させていただいたカスタムAIの導入・活用事例をご紹介いたします。

開発事例

Turn raw data into actionable insights with cutting-edge analytics and visualization tools.

Business intelligence and advanced data analytics

Build a solid foundation for managing large-scale data storage and processing, enabling seamless access and analysis.

Big data, data lake & data warehouse

Protect your data with robust security measures and governance frameworks that ensure compliance and integrity.

Data security & governance

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Prepare your data for AI enablement and advanced analytics, driving innovation and scalability across your operations.

Innovate your products and services at scale

Unlock the value of your customer data to deliver personalized experiences and strengthen customer loyalty.

Improve your customer experience

Clean, organize, and analyze your business data to drive smarter, faster, and more impactful decision-making.

Make more informed business decisions

実績紹介

最先端の分析および可視化ツールを使用して、生データを実行可能なインサイトに変換します。

ビジネスインテリジェンスと高度なデータ分析

大規模なデータストレージと処理を管理するための強固な基盤を構築し、シームレスなアクセスと分析を可能にします。

ビッグデータ、データレイク、データウェアハウス

データを保護するための強力なセキュリティ対策とガバナンスフレームワークを実装し、コンプライアンスとデータの完全性を確保します。

データセキュリティとガバナンス

Solazuが、貴社のビジネスに最適なITソリューションを提供します。

ビジネスのデータ活用を強化したいですか？ 

AI対応と高度な分析のためにデータを準備し、業務全体での革新とスケーラビリティを促進します。

製品とサービスをスケールで革新する

顧客データの価値を引き出し、パーソナライズされた体験を提供し、顧客の忠誠心を強化します。

顧客体験を向上させる

ビジネスデータを整理・清掃・分析し、より賢明で迅速、かつ影響力のある意思決定を促進します。

Transform your Data into Actions and Opportunities

HERE'S HOW WE HELP YOU:

Innovate your products and services at scale

Improve your customer experience

Make more informed business decisions

OUR SERVICES

Business intelligence and advanced data analytics

Big data, data lake & data warehouse

Data security & governance

OUR CUSTOMER

OTHER SOLUTIONS

Data Solutions

AI Solutions

Optimization Solutions

Case Studies

Transform your Data into Actions and Opportunities

HERE'S HOW WE HELP YOU:

Innovate your products and services at scale

Improve your customer experience

Make more informed business decisions

OUR SERVICES

Business intelligence and advanced data analytics

Big data, data lake & data warehouse

Data security & governance

OUR CUSTOMER

OTHER SOLUTIONS

Data Solutions

AI Solutions

Optimization Solutions

Case Studies

Business intelligence and advanced data analytics