Privacy Policy
This Privacy Policy (“Policy”) is issued by Solazu JSC, a company incorporated under the laws of Vietnam with registration number 0317792114, having its registered office at 2nd Floor, My Thinh Building, 137 Le Quang Dinh, Ward 14, Binh Thanh District, Ho Chi Minh City (“Solazu,” “we,” “our,” or “us”).
This Policy governs the collection, use, storage, and protection of information that you provide to us or that we collect through our website https://solazu.com/ and related services, sales, marketing activities, or events (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy and our Terms of Service.
This Policy applies to all users, visitors, clients, and prospective clients of our Services, regardless of their location. If you do not agree with any part of this Policy, please discontinue your use of our Services immediately.
We are dedicated to upholding all applicable data protection and privacy laws, regulations, and industry standards. Our practices reflect principles found in internationally recognized frameworks, ensuring that your personal information is handled lawfully, fairly, and transparently.
We reserve the right to modify this Policy at any time, at our sole discretion. Any changes will be effective upon posting the updated Policy, and your continued use of the Services after such changes constitutes your acceptance of those changes.
1. Categories of Personal Information
We may collect various types of personal information to provide and improve our Services and to protect our legitimate interests. This may include identity and contact details such as your name, email address, phone number, and company name. We also gather technical and usage information, including your IP address, browser type and version, operating system and platform, device identifiers, time zone setting, and session details—such as pages viewed, the number of clicks, and date/time stamps—to better understand how you interact with our Services. Additionally, we may record business and transaction-related information, including service preferences and communication history, to fulfill contractual obligations and enhance our offerings. We use cookies to improve your experience; for more information, please refer to our Cookie Policy. BoIn certain cases, we may request supplementary personal or business data if needed to address specific requirements or comply with applicable laws.
You acknowledge and agree that all information you provide to us is accurate, current, and complete, and that you will promptly update such information as necessary. We assume no responsibility or liability for any issues arising from incorrect or outdated information you provide.
2. Methods of Collection
We collect personal information through both direct interactions and automated technologies. Direct interactions include any communications you have with our team, service inquiries and requests you submit, the negotiation and execution of contracts, and engagement with our customer support. Automated collection methods—such as cookies, web beacons, server logs, analytics tools, and other tracking technologies—help us understand how you navigate our Site and use our Services, allowing us to optimize performance and user experience.
3. Legal Basis for Collection
We process personal information based on one or more of the following legal grounds: the performance of a contract we have entered into with you; our obligation to comply with legal or regulatory requirements; our legitimate business interests, such as improving and marketing our Services; your explicit consent, where required; and the protection of vital interests, such as safeguarding rights and property.
1. Provision of Services
We use your personal information to provide, manage, and enhance our IT outsourcing services. This includes communicating with you regarding project details, proposals, and service agreements, keeping you informed about the status and progress of your projects, and promptly addressing any inquiries you may have.
2. Site Management and Enhancement
We process technical and usage information, including data gathered through cookies and similar technologies, to monitor the performance of our Site and identify usage trends. By analyzing how you interact with our Services, we can make informed improvements to the user interface, functionality, and security measures, ultimately delivering a better overall experience.
3. Marketing and Communications
With your consent, we may use your contact information to send marketing materials that relate to our Services, such as newsletters, promotional offers, or event invitations. You may withdraw your consent at any time by following the unsubscribe instructions included in our marketing communications or by contacting us directly using the information provided below.
4. Legal and Compliance
We may also process personal information to comply with applicable laws, regulations, and legal processes and to enforce our agreements, policies, and Terms of Service. In certain circumstances, we may handle personal information to protect our rights, property, or safety, as well as those of our clients, employees, or the general public.
5. Children’s Privacy
We do not knowingly collect or market personal information from children under the age of 16 or below the age of majority as defined by applicable law. By using our Services, you represent that you are at least 16 years of age or that you are a parent or guardian providing consent for a minor’s use of our Services. If we discover that we have collected personal information from individuals who do not meet these criteria, we will take prompt steps to remove such data. If you become aware of any such collection, please contact us immediately.
Please contact us immediately if you become aware of any such collection.
1. Affiliates and Service Providers:
We may share your personal information with our affiliates, subsidiaries, and trusted third-party service providers who assist us in providing our services, such as:
- Cloud hosting and IT infrastructure providers
- Data analytics and marketing platforms
- Professional advisors, including lawyers, accountants, and auditors
All third parties with whom we share personal information are contractually bound to adhere to this Policy and maintain strict confidentiality and security measures.
2. International Data Transfers:
Your personal information may be transferred and processed in countries other than Vietnam, including countries that may not have the same data protection laws as your home jurisdiction. Where required by law, we will implement appropriate safeguards, such as contractual data protection clauses, to ensure the protection of your personal information during cross-border transfers.
3. Legal Requirements and Business Transactions:
We may disclose personal information if required by law, regulatory authorities, or a valid legal process. Additionally, in the event of a merger, acquisition, sale of assets, or similar business transaction, we may transfer your personal information to the relevant third parties, subject to appropriate confidentiality measures.
We implement industry-standard technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system can guarantee absolute security, and you acknowledge and accept that we cannot be liable for unauthorized access beyond our reasonable control.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once such information is no longer needed, we will securely delete or anonymize it. In the event of a data breach that affects your personal information, we will take prompt steps to mitigate potential harm and, where legally required, notify relevant authorities and impacted individuals. In the event of a data breach that involves your personal information, we will take prompt steps to mitigate its impact and, where legally required, notify the relevant authorities and affected individuals in a timely manner.
1. Access, Correction, and Erasure:
You have the right to request access to, correction of, or deletion of your personal information, subject to certain legal limitations. To exercise these rights, please contact us at [contact details].
2. Objection and Restriction:
You may object to or request that we restrict the processing of your personal information under certain circumstances. Please contact us at [contact details] if you wish to do so.
3. Withdrawal of Consent:
Where we rely on your consent to process your personal information, you may withdraw that consent at any time. However, withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal.
4. Complaints:
If you believe that we have infringed upon your rights, you have the right to lodge a complaint with the appropriate data protection authority. We encourage you to contact us first at [contact details], and we will do our best to address your concerns.
If you have any questions or concerns regarding this Policy or our data protection practices, please contact us at:
Email: info@solazu.com
Telephone: (+84) 36-35-35-073
By using our Site or engaging our services, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Privacy Policy.
Last Updated: December 26, 2024